Just take this garbage off the store, it’s embarrassing. Make the Mac app universal instead (not that it is tons better, but at least functional).

If you don’t want to devote some resources to making it, don’t. Look: there’s no requirement to have an iOS app. Scrolling with the trackpad or mouse on the iPad doesn’t work - you have to try to click on the itty-bitty scroll bars on the tiny remote view to scroll a window.īonus: Randomly locks up and won’t let you quit a session so you have to force-quit the app.Įverything about the UI/UX screams “we don’t care about this product and would prefer you don’t use it”. Giant top and bottom borders on the remote control screen make the Remote Desktop tiny. Working on VPN, it sometimes drops the connection every 10 seconds. Drops connections like that’s its job - even when the computer is in the same building, on the same network. Like, they paid some 6th graders to write it. The best way to monitor incoming session requests in real time is to keep the Tech Console running in the background.Given what SolarWinds charges for the DRE product, this app is hilariously terrible.

You can also use the Downloads section of the Admin Area to select the Console, Agent, Applet, or Dameware Remote Everywhere Proxy version you require.Īfter you download and install Dameware Remote Everywhere, open the Tech Console and log in to begin assisting your customers.Then it will prompt you to download the Technician Console and Agent version you require.

Use the Startup Wizard to guide you through adding your company name and logging into your account.

After logging into Dameware Remote Everywhere, you will be in the Admin Area.

Go to the Dameware Remote Everywhere website to learn more. Access and control your customers' Mac or Windows devices from anywhere in the world using only an internet connection. Getting started with Dameware Remote Everywhereĭameware Remote Everywhere gives your company the ability to provide live technical support and remote assistance without any geographical restrictions.

Solarwinds dameware remote